Manage Items with a Claim Missing Parts Status

Tip:
You can search for items with a status of Claim Missing Part in the Find Tool by setting the Search by or Limit by option to Circulation Status > Claim Missing Parts.

When a staff member uses the Special Item Check-in dialog box to check in multi-part items for which a part or parts are missing, she can update the items to a status of Claim Missing Parts. This blocks the item from being circulated; moves the item to the Claims view of the Patron Status workform; and generates a notice to the patron. See Check In Items With Missing Parts.

If an item with a status of Claim Missing Parts is listed in the Claims view of the Patron Status workform, you can charge the patron for the missing part if the item is salvageable, or declare the item lost if it is not salvageable. You can also see the notification history regarding the item with a missing part.

To manage items with a status of Claim Missing Parts:

1. Open the Patron Status workform, and go to the Claims view.
2. Select an item with a Claim Type of Claim Missing Parts.
3. To see notices sent regarding this item, click the Notification history button or press CTRL+N.
4. Charge the patron for the missing part or, if the item cannot be circulated, declare the item lost and charge for the total replacement cost:
   • To declare the item lost and send a bill for the replacement charge to the patron, click  or press CTRL+L to display the Declare lost item dialog box, and enter the information for the unsalvageable item. See Declare an Item Lost.
   • To charge the patron for the missing part and optionally send a bill, click the Check In/Charge button . The Charge for missing parts dialog box appears where you can enter the charge, reason, and notes. You can select the Send a bill check box and optionally add a message to be included on the bill.

Note:
If the patron has already been billed for the item, a message appears instructing you to check in the item using normal check in.